For any more information, contact us today- SIGNS4PRINT.com

FAQ

Ordering and Payment

How do I place an order?

You can get started by visiting our site’s product pages. Once there, you can choose your sign type, and add it to your shopping cart. Then, you can immediately purchase through our easy-to-use self-checkout system. Don't see the sign type you’re looking for? No problem – contact us anytime and we will help you get the sign you need.

How do I create an account?

It’s easy: Go to the top-right of the page at SIGNS4PRINT.com and click on “Sign In/Up > Signup.” Then just provide us with some very basic information (name, email, etc.) and you’re all set. While creating your account, you can also sign up to receive exclusive offers and discounts.

How do I know that SIGNS4PRINT.com received my order?

You will receive an email from us confirming your order; this is sent to you upon checkout. You’ll also receive an email once your order has shipped. By creating an account, you can check the status of your order at any time. You can also check your order history on the Order History page under My Account.

What happens after I order my sign?

Once you check out, your design is sent to our state-of-the-art production facility where our design team and quality-assurance technicians ensure it’s ready to go to the printer. We then schedule it to be printed and fabricated. Our quality team gives it another look to verify the quality, and then sends it on to shipping; once there, it’s hand-wrapped, packaged, and turned over to FedEx to be shipped to you.

Can I make a correction to my order after it has been submitted?

Due to our next-day production, it’s often impossible for changes to be made unless you immediately contact us after placing the order. If a change is necessary, contact us right away at 310-891-2204 – we’ll help you make those changes as long as your call is placed within minutes of ordering. We cannot guarantee that changes can be made to any orders that have already been placed.

How do I cancel an order?

Cancelling your order must be done within minutes of placing the order. Because we ship some orders next day, all orders immediately go into our production process. Please contact us immediately after the order is placed if you wish to cancel your order. We cannot guarantee that your order can be cancelled. If you have an account with us, you can check the status of your order (“my account” > “my orders”) to see if you can cancel a particular order.

What types of payment do you accept?

At this time, we accept Visa, Mastercard, American Express, and Discover credit cards through our online checkout. We also accept payments via PayPal as well as personal checks. Sorry, no Bitcoin or other virtual currency at this time.

Is my credit card information secure?

Absolutely. We're very serious about protecting your private information. SIGNS4PRINT.com is enrolled in Trustwave's Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations, as well as secured by a GoDaddy Web Server Certificate.

May I use a credit card with someone else's name?

Yes – simply enter that name in the billing address information, and make sure all that information matches.

How do you determine pricing for sign orders?

Our signage pricing is based on a combination of materials, consumables, and labor costs.

Are state taxes charged?

Yes, you will be charged sales tax based on the state which you are shipping to.

How do I get another copy of my receipt?

Don't you hate it when you lose an important bit of paperwork? No worries – just log in to your account and you can see your  order history. You can also give us a call at 310-891-2204, or shoot us an email and we'll send you a new copy right away.

Products, Materials & Options

Do you offer any products that are not listed on the website?

Well, we certainly aim to include every product we offer on our website. If, however, there is a particular type of signage you’re seeking and you’re not finding it on our site, please drop us a note and we’ll see if it’s something we do indeed offer (or perhaps is something we can order for you).

Do you offer any shapes and sizes other than those listed on the website?

Typically, we strive to offer a range of sizes and shapes for most of our products, particularly those that are most commonly requested by customers. However, if there’s a shape or size you’re seeking and don’t see that available on our site, please let us know – we’ll see if we can help!

Will the printed sign look exactly like the design displayed on my monitor?

We use state-of-the-art printers, materials, and technologies to obtain the best results – including colors – when producing your signage. Because color settings will vary from monitor to monitor, however, we cannot guarantee that your printed sign will look exactly like what you see on your monitor (similar to how the color of the sweater you bought online is a bit different from what you saw on your desktop, for instance). We do offer color-matching services, so contact us if you have an interest in this optional service.

How durable are your signs?

Durability is a factor that will vary with signage material, as well as the sign’s environment and the conditions the sign is used in. To enhance each sign’s durability, we use the highest-quality materials available for all of our products. We detail a projected life span for each type of sign on the specific signage product page.

What printing technology do you use?

We utilize two primary digital printing technologies in producing our signage: UV inkjet printing for our rigid signage and vinyl products (such as banners); and dye-sublimation printing for our fabric products including fabric banners and face masks. Both technologies provide a combination of print quality and durability that we and our customers look for in producing exceptional signage products. Importantly, they also enable us to economically print single signs and small quantities – and pass those economies along to our customers.

Production Time & Shipping

How long will it take to receive my order?

Please allow for one business day (for most of our products) for producing your order as well as the type of shipping that you selected. Our shipping options include Overnight, 2 Day, and Ground shipping. Thus, delivery windows including production time for each respective option are 2 business days, 3 business days, and 4-6 business days. The delivery window for your order is shown when selecting your shipping type on the checkout page, on the checkout confirmation page, and in the order confirmation email that’s sent to you upon checkout. When your order is shipped, you will also receive an email that contains a tracking number for easy tracking of your order. If you created an account with us, you can log in at any time and see your order history and status. Also, a tracking number will be emailed to you once your order has shipped and you can check your order whenever you'd like.

FedEx shows that my package was delivered, but it didn’t arrive. What do I do?

Call our customer service department immediately, at 310-891-2204. We'll work with FedEx to find your order, and, if necessary, we’ll even re-print and re-ship it.

How much is shipping?

Your shipping charge will depend on your location and the size of your order. Need your order super-fast? No problem! We're happy to offer one-day production turnaround and express shipping to make sure you receive your sign when you need it.

How can I be sure that my package will arrive safely?

We lovingly pack every order to ensure that your signs arrive in pristine condition. FedEx assures us that their delivery personnel take every precaution to handle your package with care.

Can you ship to a Post Office box?

Unfortunately, FedEx won't deliver to a P.O. box, so we'll need a physical street address.

What countries do you ship to?

Our shipping is available only within the contiguous United States.

Can you ship my package with a signature required?

To Request a Delivery with Signature you may contact us at 310-891-2204.

Returns

What is your refund policy?

We have the most generous return policy in the industry. If you find a problem with your order once it arrives, call customer support at 310-891-2204 or fill out our contact form with your order number. If the mistake is something we messed up, we'll get your order reprinted and shipped out to you at no cost and within our standard production time. If it was a mistake on your end, no refund will be issued. And if your order arrives damaged, we'll work with FedEx and in the meantime, we'll reprint and send out your new product within the standard production time.